Business Overview
Extend Communications (extendcomm.com) is a 24/7 customer service and emergency dispatch telephone answering call centre. We provide a live telephone, email, text, and web response to companies and organizations that need to support their staff and their client base after hours.
Our Target Markets
We deal with a wide variety of industry verticals, with significant experience in real estate, property management, towing and transportation, utilities, municipalities, and the entire service sector.
Our staff manage inquiries and service requests as an extension of your own office, triaging situations and dispatching personnel as needed, or providing other customer service and support functions.
What Differentiates Us
We are highly technology focused, providing a service that is more detailed and efficient than most of our competitors. By integrating properly with a client’s organization, we provide a streamlined and value-added solution for 24 hour customer support. Our tech is second ONLY to our team members, many of whom have 10+ and 20+ years with us.
Extend Communications was recognized as Company of the Year by the Brantford-Brant Chamber of Commerce in 2016, and has also received many industry awards and recognitions in the past several years.
How Innovators Alliance Assists Us on Our Innovation Journey
I joined IA about 7 years ago, and truly value the friendships I have made both in and out of our KW area chapter over the years. The Innovation Journey™, and even our monthly roundtable discussions, help me keep our company focused and progressive.
