An important decision you make as a business leader is selecting who you appoint in managerial roles. Your managers are a central part of your leadership team and their performance will have a direct impact on the value of your business. Ensuring that they become effective leaders will lead to higher employee engagement, productivity, and profitability. In his blog, Andrew Rush discusses what steps can be taken to ensure managers become effective leaders.
One of the most common questions we hear from organizations is about clarifying a Manager’s role in their business. To what level of detail should they oversee their team’s work? How do they create alignment among different stakeholders? How do they ensure they’re using a results-driven leadership style and not simply reacting to different requests?
Without a doubt, a Manager’s key role is to remove barriers to higher performance. This is true at all levels of an organization. Plain and simple.
However, this simple approach is challenging to be good at. In a study by Gallup called “Why Great Managers are So Rare,” they found that 7 out of 10 Managers are incompetent as managers.
If a Manager’s role is to remove problems to allow their employees to achieve a higher level of performance, then we need to equip them with the skills to be able to do so. Creating a high-performance team culture means managers need skills such as the ability to prioritize competing issues, being solution-oriented, having strong interpersonal and communication skills.
Think of all of the questions you need to ask to solve and prevent problems from recurring:
We call the time that Managers spend doing these things “Active Problem Solving.” This is a skill that can be taught, but don’t expect Managers to emerge from a classroom after a training session to be able to do this immediately.
Learning a new skill requires repetition and coaching. Managers won’t become skilled at execution and improve their team’s performance overnight on their own. We can’t expect Managers to be perfect the first time they try something new. If someone is not with them physically and watching them apply this new skill, then when they do encounter failure, they are likely to be demotivated or give up. This shoulder-to-shoulder coaching takes time, but is by far the most effective way of changing behavior in people and teaching a new skill.
Getting Managers to fulfill their role is a long term investment. Treat it as such. Invest in managerial effectiveness training to equip them with active problem solving tools. It will pay off when they start active problem solving on their own and turn your business challenges into successes.
Andrew Rush has a history of improving financial results through optimizing the collaboration of teams and developing more effective senior leaders; focusing on culture and behaviours required to be successful. He will be holding a breakout session Re-Imagining Management: Better Planning, Measurement, and Execution at our virtual Innovators Exchange taking place on October 15, 2020.
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